Do you offer free worldwide shipping?
We offer FREE worldwide shipping on all deliveries. Average shipping time is 2-7 business days. Exact delivery time and shipping options for your country is displayed at checkout.
Do you offer express shipping?
You can opt for express shipping by paying a small additional fee at checkout. Express delivery time for Australia is 1 - 2 business days. For New Zealand 2 - 4 business days, for U.S.A, Canada and the United Kingdom 3 to 7 business days. For rest of the world, please refer to the SHIPPING tab under INFORMATION tab.
When will my order arrive?
Once your order is submitted, our warehouse begins processing it the same day. While delivery time frames are estimates and may be impacted by external factors such as holidays, courier delays during peak seasons, or country-specific restrictions, we do everything in our power to ensure your order reaches you on time.
How can I track my order?
We provide tracking information for all orders. You will receive an email update once an order is placed, and a shipping confirmation with the tracking details within two business days.
Will I have to pay international taxes and duties?
Kalon Watches cannot be held responsible for any custom charges made in your country. It is advisable to check the pricing guide at your local customs department if you think you may have to pay an additional fee for customs.
My order has not arrived, what can I do?
Due to many factors orders can be late on rare occasions. Please allow an extra few business days from expected delivery time and if your order still has not arrived, please contact us for further assistance.
Is my watch water resistant?
Our watches are rated 5 ATM water resistant, meaning they can handle everyday activities like hand washing, rain, and even short periods of swimming in shallow water. However, they are not suitable for activities like diving, snorkeling, or high-pressure water sports.
Is my watch scratch resistant?
Our watches are crafted with sapphire glass, offering exceptional scratch resistance and crystal-clear visibility. Designed for durability and luxury, sapphire glass ensures your timepiece stays flawless for years to come.
What happens if my watch arrives damaged?
First and foremost, we are sorry for the inconvenience. We take pride in making sure we send out the most high quality products when it leaves our shipping depot but on the very rare occasion, a watch can get damaged during transit. If this is the case for you, please contact us within 7 days of receiving your watch via email and we will get back to you as soon as possible to help with the issue.
I received the wrong product. What should I do?
We are truly sorry for the inconvenience. If in a rare event you have received the wrong product, please contact us within 7 days of receiving your watch via email and we will get back to you as soon as possible to help with the issue.
How do I enter a discount code?
Once you are at the checkout page, you can enter your discount code and you will be able to see the total with the discount applied. Only one discount code per order can be applied.
Do you accept returns?
Yes, within 14 days of receiving the order, customers can return products to us and get a full refund. The products customers’ wish to return must be in perfect condition with all the original packaging and components. Customers will have the full amount refunded once the watch arrives back to us in good condition. Customer must pay for shipping.
How do I adjust my watch band with links?
If your watch band has links that need to be adjusted, we advise taking it to a reputable jeweller or a watch store to ensure that the adjustment is made correctly and without causing damage to the watch. We recommend not adjusting the watch links yourself as certain tools might be needed to complete the process correctly.
What does my 12 month warranty cover?
Every Kalon Watch comes with a 12-month warranty that covers any manufacturing or movement defects. This ensures peace of mind with your purchase — if your watch experiences any issues due to faulty craftsmanship or materials within the first year, we’ll repair or replace it at no cost to you. Please note that the warranty does not cover accidental damage, normal wear and tear, or water damage caused by misuse. Your satisfaction and confidence in our quality is our priority.
How can I apply to be an ambassador?
Please email us for further information.